Return and Refund Policy

At Mornwell, we are committed to providing high-quality oral care products that enhance your daily hygiene routine. Your satisfaction is our priority, and we’re here to assist with any issues. Below is our easy-to-follow Return and Refund Policy:

Returns

We accept returns if the product is:

  • Damaged, defective, or different from what you ordered.

Steps to Initiate a Return:

  1. Contact our customer support team within 7 days of receiving your order.

  2. Share clear photos of the issue along with your order details.

  3. Our team will assess the problem and guide you through the return process.

Note: Personalized items (if applicable), or products that are used or misused, cannot be returned unless they are damaged, defective, or incorrect.

Refunds

  • Once your return is approved and the product is received, we will process your refund.

  • Refunds are issued to the original payment method used during purchase.

  • Processing may take 5–10 business days, depending on your payment provider.

Order Cancellations

  • To cancel your order, contact us as soon as possible.

  • If your order has not entered production/dispatch, we will cancel it and issue a refund.

  • If the order is already in production or shipped, cancellation may not be possible. Our team will assist you further.

Non-Returnable Items

  • Personalized items or products that are used, modified, or damaged by the customer cannot be returned unless defective or incorrect.

For any questions or assistance, please contact us at Mornwellofficial@gmail.com We’re here to ensure you are satisfied with your Mornwell products!

This policy may be updated periodically, so please review it from time to time.